- From your first contact with Central BioHub to the successful completion of your order, you have access to our personal and individual customer service, which is staffed by graduated scientists.
- The shipping fee includes handling charges, a dry ice fixed fee and worldwide priority shipping.
- The proper composition of the biospecimens is carried out by trained employees with many years of experience in biobanking and is verified before dispatch.
- In case of a clearance delay, our customer service team will respond 24/7 and will immediately take care of the issue. If there should be a longer clearance delay, we offer a free refill service for the dry ice to maintain the original sample quality.
- If there might be difficulties regarding the shipment due to national regulations, we will inform you in time and communicate transparently. A list of states and territories to which shipping is currently not available can be found here.
Research and development should not be slowed down by the availability of biospecimens. You can rely on your order arriving safely and as soon as possible.