Shipping Information

shipping information

Shipping Information

 

World-class products deserve superior global logistics. Our renowned logistics partners deliver valuable clinical research samples to your laboratory quickly, safely and with an uninterrupted cold chain - no matter where your facility is located. Years of cooperation with the world's most prominent logistics companies guarantee seamless delivery. Depending on your location, samples are delivered by FedEx, TNT or DHL via express air cargo. Within 3-5 business days, the parcel containing cryopreserved specimens on dry ice will arrive in your facility. The dry ice refill service ensures that goods are not subject to temperature fluctuations in case of unforeseeable delivery delays.

 
  • From your first contact with Central BioHub to the successful completion of your order, you have access to our personal and individual customer service, which is staffed by graduated scientists.
  • The shipping fee includes handling charges, a dry ice fixed fee and worldwide priority shipping.
  • The proper composition of the biospecimens is carried out by trained employees with many years of experience in biobanking and is verified before dispatch.
  • In case of a clearance delay, our customer service team will respond 24/7 and will immediately take care of the issue. If there should be a longer clearance delay, we offer a free refill service for the dry ice to maintain the original sample quality.
  • If there might be difficulties regarding the shipment due to national regulations, we will inform you in time and communicate transparently. A list of states and territories to which shipping is currently not available can be found here.

Research and development should not be slowed down by the availability of biospecimens. You can rely on your order arriving safely and as soon as possible.
Shipping costs within Germany are 79 €. International shipping is starting from 90 € and depends on a variety of parameters, including the location of the biorepository, the destination, the distance and certain geographical conditions. Shipping fees are a fixed rate for each order, regardless of the order volume. Each package is sent with a sufficient amount of dry ice for perfect sample preservation and is processed as Priority Shipping. The service is included in the shipping costs.
Yes, tracking of shipping status is available. Once your parcel has been handed over to one of our couriers, you will receive your order's tracking number along with the shipping confirmation via e-mail. This will allow you to check the status of your delivery using the courier's online tracking portal.
Yes, you can use the in-house account of the logistics company. Please select this option while processing the order and fill in the required data in the form provided during the ordering process.
Nationwide shipping in Germany is carried out with TNT. For international deliveries, FedEx is our preferred partner. Upon customer request, packages can also be shipped with DHL.
Central BioHub is an online marketplace where worldwide partners can participate by offering their biospecimen inventory. You may have ordered samples from suppliers located in different countries. It is possible that parcels were shipped from two or more biobank facilities. In any case, we are your central point of contact if you have any questions about your purchase.
We’re sorry to hear and hope that the items you ordered arrived intact and complete. To ensure that your complaint is processed quickly, please contact our customer service department (info@centralbiohub.com) and provide a detailed written description of the problem as well as photos of the damage. We will take care of the case as fast as possible and get in touch with the logistics partner.
If your parcel arrives with a small amount of dry ice, please check the temperature indicator (WarmMark®) first. Continuous cooling can be maintained even with a minimum amount of dry ice. Read here how to interpret the status of the test strip.
A subsequent change of the delivery details is possible as long as the parcel has not yet been dispatched. Please contact our customer service immediately (info@centralbiohub.com, +49 (0)3302 23091 66).

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