Shipping Information | Human Biospecimens | Order Online

Shipping Information

shipping information

Shipping Information

Central BioHub cooperates with reputable logistics partners to deliver our clinical research samples to your laboratory quickly, safely, and with an uninterrupted cold chain - no matter where your facility is located. Within 8-10 business days your parcel with cryopreserved human biospecimens on dry ice will arrive in your facility. We have several years of experience shipping human biospecimens with trusted global partners and offer several benefits, including a dry ice refill service that ensures the goods are not subject to temperature fluctuations and shipping clinical specimens with DHL Medical Express. If you have further questions about shipping, take a look at the FAQs below or contact our customer service.

 
  • From your first contact with Central BioHub to the successful completion of your order, you have access to our personal and individual customer service, which is staffed by graduated scientists.
  • The shipping fee includes handling charges, a dry ice fixed fee, and worldwide priority shipping.
  • The proper composition of the biospecimens is carried out by trained employees with many years of experience in biobanking and is verified before dispatch.
  • In case of a clearance delay, our customer service team will respond 24/7 and will immediately take care of the issue. If there should be a longer clearance delay, we offer a free refill service for the dry ice to maintain the original sample quality.
  • If there might be difficulties regarding the shipment due to national regulations, we will inform you in time and communicate transparently. A list of states and territories to which shipping is currently not available can be found here.

Research and development should not be slowed down by the availability of biospecimens. You can rely on your order arriving safely and as soon as possible.
Shipping costs depend on the shipping location and are displayed during the checkout process. Shipping fees are a fixed rate for each order, regardless of the order volume. Each package is sent with a sufficient amount of dry ice for perfect sample preservation and is processed as Priority Shipping.
Yes, tracking of shipping status is available. Once your parcel has been handed over to one of our couriers, you will receive your order's tracking number along with the shipping confirmation via e-mail. This will allow you to check the status of your delivery using the courier's online tracking portal.
Yes, you can use the in-house account of DHL. Please select this option while processing the order and fill in the required data in the form provided during the ordering process.
National and international shipments are carried out with DHL Medical Express. The global network of DHL provides superior services, express delivery, and professional sample handling.
Central BioHub is an online human biospecimen marketplace where worldwide partners can participate by offering their biospecimen inventory. You may have ordered samples from suppliers located in different countries. It is possible that parcels were shipped from two or more biobank facilities. In any case, we are your central point of contact if you have any questions about your purchase.
We’re sorry to hear and hope that the items you ordered arrived intact and complete. To ensure that your complaint is processed quickly, please contact our customer service department (info@centralbiohub.com) and provide a detailed written description of the problem as well as photos of the damage. We will take care of the case as fast as possible and get in touch with the logistics partner.
If your parcel arrives with a small amount of dry ice, please check the temperature indicator (WarmMark®) first. Continuous cooling can be maintained even with a minimum amount of dry ice.
A subsequent change of the delivery details is possible as long as the parcel has not yet been dispatched. Please contact our customer service immediately (info@centralbiohub.com, +49 (0)3302 23091 66).
 

More about DHL

Central BioHub Shipping includes DHL medical express for all products that require dry-ice shipping. We also offer Customer Shipping where we use an adequate service booked via your shipping account and preferred carrier. However, we recommend using DHL medical express.
Delivery times may vary based on the shipping option you choose and your location. Generally, orders are processed within 2-3 buisness days and are typically delivered within 10 business days. We will inform you about delays in your order ASAP. You can track the status of your order for real-time updates.
Yes, we charge shipping fees and packaging cost which may vary based on the shipping option you choose and your location. Please put an item in your shopping cart and proceed to checkout. Select your shipping country and the fees will be applied automatically.